Help center

Help on plans, credits & billing

Everything you need to know about credits, renewals, invoices and upgrades lives here, in one calm page designed for long-form reading.

Share this resource with finance teams or clients so everyone understands how plans behave before and after you subscribe.

A quick comparison of every plan

The four paid tiers share the same studio experience. What changes is the amount of monthly credits, how many custom models you can keep active and the level of support available to your team.

Independent creators

Plus

  • 150 credits per month, ideal for a steady cadence of short videos and carousels.
  • Activate up to two custom models simultaneously and rotate them whenever you need a fresh aesthetic.
  • Imagen 3 and Video 6 stay disabled to keep the monthly price accessible.
  • Unlimited exports with full commercial rights over everything you generate.
  • Best suited for personal brands, consultants and freelancers experimenting with AI.

Heavy creators

Max

  • 400 credits per month that cover multi-format campaigns without buying top-ups every week.
  • Unlimited custom models, plus full access to Imagen 3, Video 6 and content translation features.
  • Built-in 20% discount on every credit pack purchase for those months when you need more fuel.
  • Priority in the rendering queue and faster email support during business hours.
  • Perfect for boutique agencies or marketing teams producing content several days per week.

Studios that scale

Generative

  • 900 credits per month plus early access to brand-new workflows and Obvio Agent automations.
  • Everything included in Max with higher limits for simultaneous jobs and custom routing rules.
  • Best cost per credit without jumping to an enterprise contract.
  • Beta invitations for experimental video models before they appear in the UI.
  • Recommended for teams running multiple product lines or launching campaigns in parallel.

Departments & agencies

Team

  • 6,000 credits each month with the most aggressive SLA and collaborative workflows.
  • Unlimited seats, workspace roles and shared asset libraries for large organizations.
  • Advanced collaboration features such as shared prompts, routing analytics and approval flows.
  • Dedicated support channel plus optional invoicing via PO when compliance requires it.
  • Ideal for creative ops teams, in-house studios and agencies with multiple client pods.

Credits 101

How credits behave inside Obvio AI

Credits are the common currency across every workflow. They let us expose the newest models without forcing you to learn a different pricing table for each provider.

What counts as a credit?

Every workflow consumes a range of credits based on duration, resolution or complexity. Imagen 3 portraits usually spend 2-3 credits, while a 10 second video can use 8-20 credits depending on the model.

Do credits expire?

Monthly credits refresh on your billing anniversary and unused credits roll over for 30 days. Extra packs never expire as long as your account stays active.

Top-ups and add-ons

You can buy credit packs at any time. They are delivered instantly and stack on top of your monthly allowance. Max, Generative and Team enjoy a permanent 20% discount on every pack.

Transparency first

Every creation shows the estimated credit cost before you run it. After completion, you can review the exact amount deducted inside Creations and in the billing history.

Practical examples

Max plan

With 400 credits you can generate roughly 120 short videos or 200 high-end images per month. Buying a 500 credit pack drops the per-credit price by 18%.

Generative plan

900 credits cover multi-market launches: 60 premium videos, several avatar shoots and dozens of ads, all without touching add-ons.

Team plan

6,000 credits plus discount packs supply entire departments. Most teams pair it with automated credit alerts for producers.

Numbers above are estimates. Actual usage depends on duration, quality settings and provider availability.

Billing & payments

Clear rules whether you pay monthly or yearly

Billing cycles

Monthly plans renew every 30 days based on the date you subscribed. Yearly plans renew on the same calendar day every year with a 40% discount baked in.

Charges and receipts

We charge your default payment method immediately after renewal. A PDF invoice becomes available inside the billing section and via the Stripe email receipt.

Currency & taxes

All prices are in USD. Applicable taxes are calculated automatically based on your billing address and country-level legislation.

Changing frequency

You can switch from monthly to yearly (or back) from the billing portal. The system prorates unused time automatically.

Security & compliance

We never store card numbers. All payments are processed through Stripe with PCI DSS compliance and optional 3D Secure when required by your bank.

Manage your subscription

Open the secure Stripe portal to change plans, download invoices or update your payment method in seconds.

How upgrades and downgrades behave

Upgrades apply immediately and we prorate the unused portion of your current cycle. Downgrades take effect on the next renewal so you keep your current benefits until then.

The button opens a new tab with Stripe. When you finish, you will return to your pricing page automatically.

Instant upgrades

Move from Plus to Max, Generative or Team and the new credits are granted right away. The invoice shows both the upgrade and a credit for unused time.

Scheduled downgrades

Downgrading keeps your existing benefits until the end of the cycle. Once the next renewal hits, the new credit amount is applied automatically.

Cancel or pause

You can cancel renewals with one click. Your workspace remains accessible until the period expires and you can restart the subscription whenever you need it again.

Pricing FAQ

Questions teams ask before subscribing

Need a human reply?

Still unsure about credits, invoices or legal paperwork? Write to us and a specialist will get back to you.

Contact support

Average response time: under 24 business hours.